What should be the smartphone that you come to buy? Some focus on performance; for others, the appearance is sweetheart; others do not think of a device without a long-lived battery and a good camera. But for experts, Blancco Technology Group (a leading global provider of diagnostic tools for mobile devices and secure solutions for erasing data) in the first place is reliability. They revealed the most unreliable and most reliable smartphonesby analyzing the health of mobile devices running Android and iOS.
It turned out that 85% of messages about system crashes in the last quarter of 2015 were sent to Android devices. The definition of “system failure” also included problems with the battery and errors initiated not by the OS, but by the user, and errors in loading applications.
Rating of the most reliable smartphone manufacturers in 2016
5. Samsung
The number of error messages of the total is 27%.
The South Korean manufacturer commented on the results of the study, saying that its gadgets occupied the first positions in reliability and quality ratings in different countries of the world. For example, in 2015, Samsung overtook Apple in the American Consumer Satisfaction Index, an annual study of US consumer satisfaction with smartphone quality.
However, given the recent “incendiary” problems with the Galaxy Note 7, user satisfaction with the company's products may decline significantly.
Samsung proudly got out of an embarrassing situation by significantly improving the quality of smartphones, which allowed the company to top the list of the most reliable smartphones of 2017. The honorary title went to the flagship Galaxy S8.
4. Lenovo
The number of error messages of the total is 21%.
The company, which produces reliable budget smartphones, is famous for its successful design solutions, ergonomic devices, high-quality materials used in the assembly. However, in many reviews of Lenovo smartphones, users speak negatively about the mass of unnecessary applications that “litter” the memory.
3. Motorola
The number of error messages from the total number is 18%.
In the third place among the most reliable smartphones (2016 rating), Blancco Technology Group placed the brand’s devices, which are strongly associated with phones by Russian consumers. In 2016, the company returned to the Russian market “under the wing” of Lenovo, which is also responsible for the maintenance of Moto smartphones.
2. Xiaomi
The number of error messages of the total is 11%.
Reliable Chinese smartphones are Xiaomi. Everything is good with the company's products: battery capacity, cameras, screen resolution and richness, performance and price. Smartphones of this brand, starting with Mi1 / Mi1S, are running MIUI firmware, based on Android OS, but with closed source code. It combines the best solutions taken with Android and iOS, but still can not do without errors.
1. Asus
The number of error messages from the total number is 8%.
The Taiwanese brand, founded in 1989, is present in the market not only for smartphones, but also for laptops, coolers, motherboards and other computer components. His smartphones are rarely criticized, but often praised for the price-performance ratio, long battery life, good sound, vibrant displays and build quality. A flaw is caused by the firmware, in which there are a lot of unnecessary programs that take up memory, and frequent crashes.
1. Apple iPhone
The number of error messages of the total is 15%.
Another number one on our list of reliable smartphones. The rating of smartphones in 2016 could not do without an Apple representative, this brand is too popular, elitist and advertised. Since the first version, the iPhone has won the glory of an expensive but very reliable gadget. In 2015, the OS created by Apple accounted for only 15% of the problems.
However, the leader of the top 5 was not without sin. According to the latest report State of Mobile Device Performance and Health reportpublished by the Blancco Technology Group, the Apple iPhone 7 had problems connecting to Wi-Fi and smartphone performance. IOS bounce rate increased to 58% in the second quarter of 2016, compared with 25% in the previous quarter.
Of these 58%, iPhone 6 devices had the highest failure rate (29%), followed by iPhone 6S (23%) and iPhone 6S Plus (14%). At the same time, total sales of the iPhone 6S and iPhone 6S Plus were 15.1% in the 2nd quarter of 2016, according to statistics compiled by Kantar Worldpanel Comtech. These combined data suggest that software updates, hardware errors and an increase in the market share of the smartphone running the Apple OS may have contributed to the high iOS failure rate.
Richard Stiannon, director of strategy, Blancco Technology Group, said his company's data suggests that the results of the performance battle between iOS and Android are constantly changing. So, perhaps, the day will come when Android will push Jobs offspring off the pedestal of reliability.
